Keto Pro – Legal & Compliance

1. Introduction

Platten Industries provides nutrition‑tracking and ketogenic diet tools through the Keto Pro brand. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Keto Pro mobile application and the website ketoproservices.com (collectively, the "Service").

2. Data Controller

• Data Controller: Platten Industries
• Email: support@ketoproservices.com
• Website: ketoproservices.com

3. Information We Collect

Account Information

• Email address, password (stored as a secure cryptographic hash), and authentication tokens.

Health & Fitness Data

• Current weight, target weight, height, age, and biological sex (utilized purely for basal metabolic rate [BMR] and macro-ratio calculations), macronutrient and micronutrient intake logs, and ketone readings (if applicable).

Device & Technical Data

• IP address, device model, operating system version, crash logs, and performance/telemetry metrics.

Payment & Subscription Data

• Transaction identifiers from Apple, Google, or Stripe, alongside subscription status and related metadata.

We do not collect or store full credit card numbers.

4. How We Use Your Information

Contractual Necessity

We process your data because it is necessary to perform our contract with you, including to:

• Generate personalized ketogenic macronutrient ratios and dietary recommendations.
• Track your progress and metabolic changes over time.
• Authenticate and maintain your secure user account.
• Provide access to premium paid features and active subscriptions.

Legitimate Interests

We may process data to pursue our legitimate business interests, such as:

• Improving application performance, stability, and user experience.
• Analyzing feature usage, engagement metrics, and retention.
• Preventing fraudulent activity, security breaches, and API abuse.

Legal Obligations

We process certain data to comply with statutory legal obligations, including tax/accounting requirements and lawful corporate audits.

5. Third‑Party Transfers

We never sell your personal data. We may share limited, scoped data with the following categories of verified third-party processors:

• Analytics Providers: (e.g., Firebase Analytics, Mixpanel) for usage behavior analytics.
• Crash Reporting Tools: (e.g., Sentry) for real-time diagnostics and platform stability.
• Payment Processors: (Apple, Google, Stripe) for secure subscription billing management.
• Cloud Infrastructure Providers: (MongoDB Atlas) for secure, encrypted cloud data storage.

6. Data Security

Encryption at Rest

Data stored in MongoDB Atlas is protected using industry‑standard Advanced Encryption Standard (AES‑256) at rest. For highly sensitive fields, we may implement client‑side field‑level encryption (CSFLE) so that data is securely encrypted before it leaves your device.

Encryption in Transit

All communications between the Keto Pro mobile app and our backend servers are forced over Transport Layer Security (TLS), enforcing modern cipher suites (such as TLS 1.3).

Access Controls

Access to production infrastructure is restricted to authorized operations personnel and governed strictly by Role-Based Access Control (RBAC) and the Principle of Least Privilege.

7. Data Retention

We retain your personal data for as long as your account remains active. If you choose to delete your account, we will delete or completely anonymize your personal data, including historical food logs and health metrics, within approximately 30 days, unless a longer retention period is explicitly required by statutory law.

8. Your Rights

Depending on your jurisdiction, you may hold the right to:

• Access the personal data we maintain about you.
• Request correction of inaccurate or incomplete data profiles.
• Request permanent deletion of your data.
• Request a digital copy of your data in a clean, portable format.
• Object to or restrict specific types of automated processing.

To exercise any of these structural data rights, please contact us at support@ketoproservices.com.

9. Children’s Privacy

Keto Pro is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with unauthorized personal data, please contact us immediately so we can execute standard purging procedures.

10. Contact

If you have questions regarding this Privacy Policy or our engineering data practices, you can contact the corporate parent at:

Platten Industries
Email: support@ketoproservices.com
Website: ketoproservices.com

1. Acceptance of Terms

By downloading, accessing, or using the Keto Pro application, you agree to be bound by these Terms of Service (“Terms”) and our accompanying Privacy Policy. If you do not agree to these corporate Terms, you must immediately cease usage of Keto Pro and delete the application.

2. User Responsibilities

As a condition of using Keto Pro, you agree that you will:

• Provide accurate, truthful, and up‑to‑date data metrics.
• Use the application exclusively for lawful purposes.
• Maintain strict confidentiality of your cryptographic login credentials.
• Notify us promptly of any detected unauthorized access or security breach of your account.

3. Subscriptions & Payments

• Keto Pro offers subscription‑based access to premium architectural features. Subscriptions automatically renew at the end of each billing cycle unless explicitly canceled by the user.
• Billing and payment handling are processed through primary third‑party native commerce platforms (Apple App Store, Google Play Store, or Stripe). Their respective terms of service govern payment mechanics, disputes, and refunds.
• You are solely responsible for managing, pausing, or canceling your subscription through the distribution platform where you initially completed the purchase.

4. Medical Disclaimer

CRITICAL: NOT MEDICAL ADVICE.

Keto Pro provides tools strictly for informational and self‑tracking purposes. The content, macro calculators, and automated dietary plans generated by Keto Pro do not constitute medical advice, clinical diagnosis, or formal medical treatment.

Platten Industries is not a medical organization and does not employ a medical staff to deliver individual healthcare advice. Transitioning to a strict ketogenic diet can significantly alter your metabolic markers, fat-burning mechanisms (lipolysis), and overall internal health. You are strongly advised to consult with a qualified, licensed healthcare professional before initiating any new dietary, metabolic, or nutrition program, including those suggested or tracked by Keto Pro.

5. Intellectual Property

All code, source architecture, trademarks, brand logos, software, proprietary algorithms, user interface (UI) designs, and other intellectual property associated with Keto Pro are owned exclusively by Platten Industries or its designated licensors, protected fully by applicable international intellectual property and copyright laws.

You may not copy, reverse-engineer, modify, distribute, sell, or lease any part of the Keto Pro application, its design elements, or its underlying backend services without explicit prior written consent from Platten Industries.

6. Account Termination

We reserve the absolute right to suspend or permanently terminate your account at our sole discretion, without prior notice, for violations of these Terms, suspected fraudulent activity, or any behavior that compromises the security of other users or our infrastructure.

You may terminate your account at any time by executing the in‑app account deletion feature or by submitting a formal request to support@ketoproservices.com.

7. Limitation of Liability

Keto Pro is provided on an “as is” and “as available” architectural basis. To the maximum extent permitted by law, Platten Industries and its subsidiaries, affiliates, officers, and employees disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

To the fullest extent permitted by law, Platten Industries will not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues (whether incurred directly or indirectly), or any loss of data, hardware use, goodwill, or other intangible losses, resulting from:

1. Your access to, use of, or inability to access or use Keto Pro.
2. Any conduct or content of any third party interacting with Keto Pro.
3. Any informational content obtained directly from Keto Pro.
4. Unauthorized access, alteration, or interception of your digital transmissions or application data.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. You agree to submit to the exclusive personal jurisdiction of the courts located in the jurisdiction where Platten Industries is corporate-registered for the resolution of any legal disputes.

A. Apple App Store Compliance

1. Privacy Nutrition Label

In App Store Connect, Platten Industries explicitly declares the categories of data collected and their precise intent. The following technical mapping is enforced:

Data Category	Specific Fields	Apple Privacy Tag
Contact Info	Email address	Contact Info → Email
Health & Fitness	Weight, height, body composition, macro logs	Health & Fitness
Usage Data	Feature usage, UI interaction events	Usage Data
Diagnostics	Crash logs, performance metrics	Diagnostics

Keto Pro explicitly indicates that this data is linked directly to the user account for core functionality and is not utilized for third-party tracking or ad profiling.

2. Required Reason API Declarations

For iOS privacy manifests, Keto Pro explicitly declares its use of native APIs that access device identifiers, network file structures, and local storage, along with the approved reasons (e.g., user authentication, secure analytics, crash diagnostics).

B. Google Play Data Safety Compliance

1. Data Types and Tags

In the Google Play Console, Platten Industries completes the mandatory Data Safety declaration, mapping collected user data directly to Google’s standard taxonomic categories:

Data Category	Example Fields	Google Data Safety Tag
Personal Info	Email address	Personal Info → Email
Health & Fitness	Weight, height, macro logs, food logs	Health & Fitness
Diagnostics	App crash logs, system performance metrics	Diagnostics → Crash Logs

2. Mandatory Data Safety Statements

In the Google Play Data Safety interface, Keto Pro certifies that:

• All data is strictly encrypted in transit.
• All data is encrypted at rest using enterprise storage patterns.
• Users can easily request absolute deletion of their entire data history.
• A public web-based account deletion mechanism is actively hosted at: https://ketoproservices.com/delete-account.

C. Security & Infrastructure Alignment

1. MongoDB Atlas Configuration

• Storage Encryption: Cloud storage volumes are fully encrypted at rest using AES‑256 keys managed via secure key management systems.
• Network Transit: All active connections to the database clusters strictly require TLS/SSL verification.
• Field-Level Security: Client-Side Field-Level Encryption (CSFLE) or Queryable Encryption is implemented natively for high-risk fields (such as raw email addresses and individual weight logs) before transmission over the network.
• Network Isolation: Database access is rigidly restricted using strict IP allowlisting and secure VPC (Virtual Private Cloud) peering.

2. Mobile App Network Security

• Protocol Hardening: Enforce a minimum baseline of TLS 1.2 (preferring TLS 1.3) for all outbound API communication.
• Plaintext Banning: Cleartext/HTTP fallbacks are disabled via network security config files on both platforms (network_security_config.xml on Android and NSAppTransportSecurity on iOS)[cite: 1].
• Cryptographic Hardware Access: Secure user credentials, tokens, and cryptographic keys are stored exclusively using hardware-backed isolation: Keychain Services on iOS and the Android Keystore system on Android[cite: 1].